Responsible Gaming at gizabet — Play Smart, Stay in Control

1. Age Restriction Policy (18+)

Age verification is a core part of the gizabet onboarding process. Every player who registers an account must confirm that they are 18 years of age or older at the time of registration. Before processing a first withdrawal, gizabet requires all players to complete Know Your Customer (KYC) verification, which includes submitting a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or a valid passport — that confirms both identity and date of birth.

If at any point during the KYC process or through account activity monitoring it becomes apparent that a player is under 18, gizabet will immediately suspend the account, void all associated bets and winnings, and refund any net deposits made to the account. The account will be permanently closed and the individual will be flagged to prevent re-registration.

We strongly encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites. Reputable filtering tools can be configured at the device or network router level to block gambling-related content across all browsers on a shared device. If you are a parent or guardian who believes a minor has accessed gizabet using your account or device, contact support at support@gizabet immediately.

2. Recognising Problem Gambling

The vast majority of people who gamble on gizabet do so for entertainment — placing a bet on a BPL cricket match, enjoying a few rounds of live roulette, or trying the latest slot release. For most players, gambling is a leisure activity that fits comfortably within their budget and lifestyle. However, for a minority of people, gambling can develop into a pattern of behaviour that becomes difficult to control.

Problem gambling is not defined by the amount you spend. It is defined by the impact that gambling has on your life — your finances, your relationships, your mental health, and your ability to fulfil everyday responsibilities. Recognising the early warning signs is the most important first step toward regaining control.

3. Player Protection Tools

gizabet provides a set of practical, easy-to-activate player protection tools that give you direct control over how you engage with the platform. These tools are built into your account and can be activated at any time by contacting our support team at support@gizabet. Our team operates around the clock on Bangladesh Standard Time (BST, UTC+6) and treats all responsible gaming requests as priority communications.

4. Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on gizabet. It is designed for players who feel that they need a meaningful break from gambling and want a structural barrier — not just a personal intention — to support that break. When you self-exclude, your account is suspended at the platform level, not simply locked by a password you could change.

gizabet offers the following self-exclusion periods:

• 6 Months — A medium-term break suitable for players who want time to reassess their gambling habits without a permanent commitment.
• 1 Year — A longer-term exclusion that provides a sustained period away from the platform.
• 3 Years — An extended exclusion for players who need a prolonged break.
• Permanent / Indefinite — A permanent account closure with no option to reopen. This is the right choice if you feel that gambling is causing serious harm to your life.

To activate self-exclusion, contact the gizabet support team at support@gizabet with the subject line "Self-Exclusion Request". Your identity will be verified and the exclusion will be applied within 24 hours of your confirmed request. During a self-exclusion period, gizabet will not send you any marketing, promotional, or re-engagement communications.

At the end of a fixed-term self-exclusion period (6 months, 1 year, or 3 years), your account will NOT be automatically reactivated. You must submit a deliberate, written request to reopen the account, which will be subject to a further 7-day reflection period before access is restored. This ensures that reactivation is always an active, considered decision — not an accidental one.

5. Deposit and Loss Limits

Setting a deposit or loss limit is one of the simplest and most effective ways to ensure that gambling remains affordable and enjoyable. gizabet supports limits in Bangladeshi Taka (BDT) across daily, weekly, and monthly time frames, giving you fine-grained control over your spending.

How deposit limits work: Once a deposit limit is set, the platform will automatically decline any deposit transaction that would exceed your chosen cap for the current rolling period. For example, if you set a weekly deposit limit of ৳5,000 and have already deposited ৳4,000 in the current week, a deposit of ৳1,500 would be declined and you would be shown your current limit status.

How loss limits work: A loss limit tracks your net losses (deposits minus withdrawals and remaining balance) during a rolling period. When your net loss reaches the limit you have set, your account is automatically suspended for the remainder of that period. The suspension lifts automatically at the start of the next period — for example, at midnight Bangladesh Standard Time on Monday for a weekly limit.

• Deposit and loss limits can be set for daily, weekly, or monthly rolling periods.
• Multiple limits can be active simultaneously (e.g., a daily limit and a monthly limit).
• Reducing an existing limit takes effect immediately.
• Increasing an existing limit requires a 7-day cooling-off period before the higher limit applies.
• Limits are denominated in BDT and apply across all payment methods (bKash, Nagad, Rocket, Upay, and bank transfers).

6. Time-Out and Cool-Off Features

A time-out is a short-to-medium-term break from the gizabet platform. Unlike self-exclusion, a time-out is designed for players who want a deliberate pause — perhaps after a losing streak, a particularly long session, or simply because life outside of gambling is currently demanding more of their attention. It is not an indication of a serious problem; it is a sensible, proactive step that many responsible players take regularly.

Available time-out durations:

• 24 Hours — A brief overnight reset, useful after an unexpectedly long session.
• 7 Days — A week-long break to clear your head and reassess your activity.
• 30 Days — A month-long cool-off period, useful after a significant losing period.
• 6 Weeks — The maximum time-out duration before a full self-exclusion may be more appropriate.

During a time-out, your account is suspended in the same way as a self-exclusion: no logins, no deposits, no betting, and no casino access. The key difference is that time-out durations are shorter and fixed in advance. When the time-out period expires, your account access resumes automatically — unlike self-exclusion, which requires a deliberate reactivation request.

You will not receive any marketing or promotional communications from gizabet during your time-out period. To activate a time-out, email support@gizabet with the subject "Time-Out Request" and your preferred duration. Our team will confirm activation within a few hours on Bangladesh Standard Time.

7. Self-Assessment Checklist

The following checklist is adapted from widely used responsible gambling assessment frameworks. Read each question honestly and consider whether it applies to your gambling behaviour over the past 12 months. This is not a clinical diagnostic tool — it is a private reflection exercise to help you assess your own relationship with gambling. No results are stored or transmitted to gizabet.

8. Getting Help and Contacting Support

If you feel that gambling is negatively affecting your life — financially, emotionally, or in your relationships — please reach out. You do not need to have a diagnosed gambling disorder to ask for help. If gambling feels like it is becoming a problem, that feeling itself is sufficient reason to act.

gizabet's responsible gaming support team is available around the clock on Bangladesh Standard Time (BST, UTC+6). All responsible gaming enquiries are handled with complete confidentiality and without any negative impact on your account standing. There is no shame in seeking help — it is a sign of self-awareness and strength.

Beyond gizabet's internal support tools, we encourage any player who is experiencing serious difficulties to seek external professional support. Speaking with a doctor, counsellor, or trusted family member is a positive step. Financial counselling services can also help if gambling has led to debt or financial stress.

gizabet is committed to responsible gaming as a genuine operational priority — not merely a legal checkbox. We review our responsible gaming tools, team training, and player monitoring practices regularly to ensure that the protections we offer remain effective and accessible to every Bangladesh player on our platform.